Last updated: 24th July, 2025
Welcome to AquAid Northern Ireland. These Terms and Conditions outline the rules and regulations for using our website and engaging our services. By accessing this site or working with us, you agree to be bound by the terms outlined below.
1. Who We Are
AquAid Northern Ireland is operated by Coffology Ltd, an authorised franchisee of AquAid, providing water cooler and boiler solutions across Northern Ireland.
2. Services We Provide
We offer:
- Supply and installation of bottled and mains-fed water coolers
- Hot water boiler solutions
- Maintenance and servicing of hydration equipment
- Water delivery for bottled cooler customers
- Customer support and consultation services
3. Ordering & Installation
- Orders may be placed via our website, phone, or email.
- All installations will be carried out by trained personnel at a mutually agreed time.
- Customers must ensure safe and accessible installation areas with adequate power and/or water supply if applicable.
4. Rental & Purchase Terms
We offer both rental and purchase options. Specific terms and pricing will be agreed upon prior to confirmation of service.
- Rental agreements typically include regular maintenance and servicing.
- Purchased equipment may include a standard warranty—details available upon request.
- All rental equipment remains the property of AquAid Northern Ireland unless otherwise stated.
5. Payments & Billing
- All payments are due according to the terms on your invoice.
- Late payments may result in suspension of services or collection action.
- Payment methods accepted include bank transfer, debit/credit card, and direct debit (subject to agreement).
6. Maintenance & Repairs
We offer regular servicing of equipment under rental contracts or as a separate service for owned units. Please report any faults as soon as possible. We aim to respond promptly to all service requests.
7. Cancellations & Returns
- Rental services may be cancelled with [insert notice period, e.g. 30 days] notice unless otherwise agreed.
- Purchased equipment can be returned within 14 days if unused and in original condition, subject to a restocking fee.
- Refunds will be processed once the item has been inspected.
8. Customer Responsibilities
Customers are responsible for:
- Providing safe access to their premises
- Keeping rental equipment in good condition
- Reporting faults or damage promptly
- Ensuring regular cleaning between service visits (especially for hygiene-critical environments)
9. Website Use
By using our website, you agree not to:
- Use the site for any unlawful or fraudulent purpose
- Copy, reproduce, or exploit any part of the site without permission
- Introduce viruses or malicious content
- Submit false or misleading information via contact forms
10. Intellectual Property
All content on this website—including text, images, logos, and layout—is the property of AquAid Northern Ireland or its licensors and is protected by copyright laws. Unauthorised use is prohibited.
11. Liability
We will not be liable for:
- Any indirect or consequential loss arising from the use of our equipment or website
- Delays or failure to perform services due to events beyond our reasonable control (e.g. weather, supply shortages)
- Customer misuse or unauthorised modification of our equipment
12. Privacy
We are committed to protecting your data. Please refer to our Privacy & Cookie Policy for details on how we collect and handle personal information.
13. Changes to These Terms
We may update these Terms and Conditions occasionally. All changes will be posted on this page, and continued use of our services or site implies acceptance of any updates.
14. Governing Law
These Terms are governed by the laws of Northern Ireland. Any disputes will be handled by the courts of Northern Ireland.
