Who we are
AquAid Northern Ireland is operated by Coffology Ltd under the AquAid franchise. We supply water coolers and boilers to homes and businesses across Northern Ireland. Your privacy is important to us, and this policy outlines how we collect, use, and protect your personal information.
2. What Information We Collect
We may collect and process the following personal data when you use our website or contact us:
- Name
- Email address
- Telephone number
- Address (where applicable)
- Enquiry details (including product interest and call preferences)
- How you found our website
- IP address and browser data (for analytics and security)
3. How We Use Your Information
We use your data to:
- Respond to enquiries and provide customer support
- Process orders or service requests
- Send service or installation updates
- Improve our website and customer experience
- Comply with legal obligations
- We will never sell or rent your personal data to third parties.
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), our lawful bases for processing your data may include:
- Consent – when you submit a contact form or opt into marketing.
- Contractual obligation – to deliver goods or services you’ve requested.
- Legitimate interest – to improve service or prevent fraud.
- Legal obligation – for regulatory compliance.
5. How We Store and Protect Your Data
Your data is stored securely using encrypted systems and protected against unauthorised access. We keep your data only as long as necessary for the purposes outlined above or as required by law.
6. Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing in certain situations
- Withdraw consent at any time (where applicable)
To exercise these rights, contact us.
7. Third-Party Services
We may use third-party services such as:
- Google Analytics (to track website usage patterns)
- Website hosting and contact form providers
- Payment processors (if applicable)
- Each third-party provider has its own privacy policy, and we ensure they are GDPR-compliant.
8. Cookies
Our website uses cookies to:
- Ensure basic functionality (e.g. form submissions)
- Analyse traffic via tools like Google Analytics
- Remember user preferences (if applicable)
Types of Cookies We Use:
- Essential Cookies – Necessary for site operation
- Performance Cookies – Help us understand how the site is used
- Functionality Cookies – Remember user settings
- Analytics Cookies – Track and report on site usage
Managing Cookies:
- You can manage or disable cookies in your browser settings. Disabling cookies may affect website functionality.
- For more information, visit www.allaboutcookies.org.
9. Changes to This Policy
We may update this policy occasionally to reflect changes in our practices or regulations. Please check this page regularly for updates.
